Description

The Biomedical Technician III - Site Lead supports the Multi-Vendor Biomedical business within an assigned geographical area or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Perform advanced diagnostics, preventive maintenance, and complex repairs on biomedical and imaging equipment, ensuring optimal performance and regulatory compliance.
• Serve as the technical escalation point for challenging equipment issues, providing expert troubleshooting and resolution to minimize service disruptions and downtime.
• Lead service activities within an assigned geographic region, independently managing workload, priorities, and customer expectations.
• Collaborate closely with clinicians, service teams, and leadership to align technical solutions with clinical needs and service objectives.
• Mentor and support BMET I and II technicians, sharing technical knowledge, best practices, and professional guidance to strengthen team capability.
• Ensure accurate and timely service documentation, maintaining compliance with safety standards, quality requirements, and internal procedures.
• Identify trends, recurring issues, and improvement opportunities, recommending corrective actions to enhance equipment reliability and service efficiency.
• Support training initiatives, equipment validation, and new technology rollouts, contributing subject-matter expertise to organizational growth and continuous improvement.
• Responsible for ongoing status reporting to all hospital leadership.
• May assist with technical evaluation and training of junior BMET's and make recommendations regarding formal training requirements.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.
  

Requirements

Role Competencies:

Strong PC competency, including word processing, spreadsheets, databases, and understanding of computer hardware, processors, and electronic circuit boards.
Advanced hands-on experience with complex test equipment, mechanical devices, tools, and networking technologies with solid troubleshooting skills.
Expertise in at least one specialty area, supported by a minimum of one manufacturer certification on a medical equipment model.
Strong verbal and written communication skills, with the ability to collaborate effectively across all organizational levels and with customers.
Demonstrated leadership ability, knowledge-sharing mindset, and strong teamwork within fast-paced, team-driven environments.
Highly adaptable with strong decision-making skills, able to assess situations quickly and act confidently with limited information.
Maintain a valid driver’s license and a driving record compliant with Block Imaging’s Fleet Policy.

Experience and Education Requirements:

Preferred Experience

Minimum 5 years servicing biomedical equipment.

Education (or equivalent experience)

Associate degree or equivalent training/experience in electronics or Biomedical Engineering.

Preferred Certifications

N/A

Travel Requirements:

This role requires frequent travel to assigned healthcare facilities and flexibility of schedule.

Physical and Environmental Requirements:

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

• Ability to stand, walk, and move throughout various work environments for extended periods.
• Frequent bending, stooping, kneeling, and reaching to access and service equipment.
• Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
• Manual dexterity to handle tools, small components, and electronic parts.
• Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
• Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
• Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
• Compliance with hospital health and safety requirements. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

The base pay range for this position is:

Min $80,000 - Max $100,000
Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits and Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR. 

Requirements

• Perform advanced diagnostics, preventive maintenance, and complex repairs on biomedical and imaging equipment, ensuring optimal performance and regulatory compliance.
• Serve as the technical escalation point for challenging equipment issues, providing expert troubleshooting and resolution to minimize service disruptions and downtime.
• Lead service activities within an assigned geographic region, independently managing workload, priorities, and customer expectations.
• Collaborate closely with clinicians, service teams, and leadership to align technical solutions with clinical needs and service objectives.
• Mentor and support BMET I and II technicians, sharing technical knowledge, best practices, and professional guidance to strengthen team capability.
• Ensure accurate and timely service documentation, maintaining compliance with safety standards, quality requirements, and internal procedures.
• Identify trends, recurring issues, and improvement opportunities, recommending corrective actions to enhance equipment reliability and service efficiency.
• Support training initiatives, equipment validation, and new technology rollouts, contributing subject-matter expertise to organizational growth and continuous improvement.
• Responsible for ongoing status reporting to all hospital leadership.
• May assist with technical evaluation and training of junior BMET's and make recommendations regarding formal training requirements.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.